DONUS | Legal & Privacy Information

WHAT WE COLLECT

We collect only the information necessary to understand, coordinate, and complete your request.

Contact details
Service-related information
Supporting documents you choose to provide

Nothing more.

WHY WE COLLECT IT

Your information is used only to:

Understand your request
Coordinate the appropriate support
Keep you informed throughout the process
Deliver our services responsibly

Never for unrelated purposes.

CONFIDENTALITY

Discretion is one of the foundations of DONUS.

Your information is never sold, rented, or used for marketing.Whenever collaboration with a trusted local partner is required, we share only the minimum information necessary to complete your request.

YOUR CONTROL

Your information always remains yours.

You may request to:
Access your information
Correct inaccurate details
Request deletion whenever legally possible.

SECURITY

We apply reasonable technical and organizational measures to protect your information against unauthorized access, misuse, or disclosure.

WORKING TOGETHER

Every service begins with a clear understanding.

Before any task starts, we confirm the scope, timeline, and applicable fees with you.

SCOPE OFSERVICE

DONUS coordinates, follows up, and represents your interests within the agreed scope.

Some services may require trusted local partners or official authorities to complete the process.

RESPONSIBILITIES

To provide the best possible service, we ask that all information and documents shared with us are accurate and up to date.

Fees & Payments

Service fees are confirmed before work begins.

Additional costs, if any, are communicated transparently before proceeding.

Service Limitations

Certain outcomes depend on external organizations, government authorities, or third parties.

While DONUS works diligently on your behalf, we cannot guarantee decisions made by others.

IMPORTANT INFORMATION

DONUS provides coordination, follow-up, and trusted support services.

Our role is to assist you professionally throughout the process—not to control its outcome.

INDEPENDENT DECIDION

DONUS does not provide legal, financial, medical, tax, or immigration advice.

PROFESSIONAL ADVICE

We collect only the information necessary to understand, coordinate, and complete your request.

Whenever specialized guidance is required, we encourage you to consult qualified professionals.

THIRD-PARTY SERVICES

Some requests may involve trusted partners or external organizations.

While we carefully select who we work with, their policies, timelines, and decisions remain their own responsibility.

LIMITION OF LIABILITY

Our responsibility is limited to the coordination and support services agreed upon with you.

DONUS cannot be held liable for delays, refusals, losses, or decisions made by independent third parties.

TRANSPARENCY FIRST

We believe expectations should always be clear before work begins.

Every commitment is communicated honestly, transparently, and professionally—because trust starts with clarity.

LEGAL